Fire Magic Echelon Built-In Double Side Burner - 32816

• Owner's Manual

10 DAY RETURN POLICY

At Emberful, our aim is your satisfaction with every purchase. If for any reason you're not completely satisfied, we offer a straightforward returns policy. You can return any new, unused, unassembled, and resalable items in their original packaging within 10 days of delivery for a refund. The refund will be issued for the total order amount minus the original outbound shipping and any return shipping costs incurred by Emberful. 

If your return request is due to a product defect or damage, we'll first attempt to repair the product. If repair isn't feasible, we'll arrange for a replacement. If your return will be shipped back to us via freight service, we'll need a photo of the item as you've packaged it to have a "before" image, safeguarding against any damage during return shipping. When returning an item, ensure it's clean, properly packaged to prevent damage, and clearly labeled with your RMA number on the outside of the package. To initiate a return, call or email us to use our simple Return Form to obtain an RMA number (Return Authorization number), and we'll process your return promptly.

REFUND ELIGIBILITY

All returns are subject to evaluation prior to any refund or credit. To qualify for a return, items must be in new, unused, unassembled, and resalable condition within 10 days of delivery, in their original packaging. Items that have been used are non-refundable.

The original outbound shipping cost and 25% restocking fee will be deducted from your refund total. Upon request, a return shipping label can be provided at your expense. For returns requiring freight service, we can arrange for a freight truck to pick up the items, but you'll be responsible for the cost. Certain items are ineligible for return under this policy, such as customized and special products built to order based on your specifications. These items include, but are not limited to, Hestan, Fire Magic, Coyote Outdoor & others. Special orders might include kitchen islands, pizza ovens and others. Refunds will be credited to the original form of payment used for the transaction. Returns are typically processed within 3 days of receipt, with additional time required for your bank to process the transaction.

Emberful reserves the right to refuse a refund if:

• The returned item doesn't match the original item shipped
• The returned item is missing parts or the original product's packaging, neither of which was specified by the customer
• The item was damaged during return shipment due to improper or insufficient packaging
• The returned item has been used and is no longer in new and resalable condition

CANCELLATIONS

Cancellation of orders or any portion thereof will be allowed only upon our prior
written consent and the payment of such cancellation charges as we may determine. Cancellation will not be accepted on goods which are being manufactured, or
which are ready for shipment

FREE STANDARD SHIPPING

When Investing in a Grill, Consider the Assurance Provided By the Fire Magic Warranty:
– Fire Magic pays for the first two years labor allowance
– Fire Magic pays for shipping warranted replacement parts
– Fire Magic pays for shipping warranted defective parts back to the factory
– Fire Magic’s qualified technical service representatives are available 10 hours a day 5 days a week to assist with questions, installation and service.

Lifetime Warranty
Cast stainless steel burners, Choice stainless steel u-shaped burners, Fire Magic Diamond Sear and rod stainless steel cooking grids and stainless steel housing are under warranty for as long as you own your grill.

Fifteen Year Warranty
Brass valves, inner liners, manifold assemblies, porcelain (including ovens and barbecue faces) and backburner assemblies (except ignition systems) are under warranty for fifteen (15) years.

Ten Year Warranty
Electric Grills stainless steel cooking grids and housing.
Gourmet griddles and pizza ovens (except ignition and electronic parts)
are under warranty for ten (10) years(except ignition systems).

Five Year Warranty
Flavor grids, infrared burners in the grill, charcoal stainless steel grills (except for the charcoal pan, charcoal grid, thermometer and ash tray which are under warranty for one year) are under warranty for five (5) years.

Three Year Warranty
Fire Magic side burners and all other Fire Magic grill, gourmet griddle and pizza oven components (except ignition systems and electrical parts) are under warranty for three (3) years.

One Year Warranty
Fire Magic ignition systems (excluding batteries), electronic components (including lights and thermometer) and grill, gourmet griddle and pizza oven accessories are under warranty for one (1) year.