Coyote Charcoal Tray for 28", 30" and 42" Grills - CCHTRAY15

• Compatible with C1C28, C2SL30, C1C42, C1SL42, C2C42, C2SL42 Grill (not compatible with previous models)
• 304 Grade Stainless Steel

COYOTE OUTDOOR LIVING PRODUCTS LIMITED WARRANTY

Coyote Outdoor warrants to the original purchaser at the original site of delivery with proof of purchase of each Outdoor Gas grill/Side burner that when subject to normal residential use, it is free from defects in workmanship and materials for the periods specified below. This warranty excludes grills used in rental and commercial applications. This warranty excludes surface corrosion, scratches and discoloration which may occur during normal use. Itdoes NOTcover labor or labor related charges. There will be shipping and handling charge for the delivery of the warranty part(s).

Our obligation under this warranty is limited to repair or replacement, at our option, of the product during the warranty period.  The extent of any liability of Coyote under this warranty is limited to repair or replacement.  This warranty does not cover normal wear of parts, damage resulting from any of the following:  negligent use or misuse of the product, use on improper fuel/gas supply, use contrary to operating instructions, or alteration by any person other than a factory service center.  The warranty period is not extended by such repair or replacement.

WARRANTY CLAIM PROCEDURE:

If you require service or parts for your Coyote Grill, please contact our Warranty Service Center for factory direct assistance.  Our hours of operation are 8 am to 4 pm CST.  The phone number is 855.520.1559.  You may also fill out warranty claims online at www.coyoteoutdoor.com.  Please have your model number, serial number and proof of purchase available for any warranty claim.

Coyote Outdoor may require the return of defective parts for examination before issuing replacement parts. If you are required to return defective parts, shipping charges must be prepaid by the customer.  Upon examination and to Coyote Outdoor’s determination, if the original part is proven defective, Coyote Outdoor, may approve your claim and elect to replace such parts without charge. In any instance, customer is responsible for shipping and handling of the replacement parts.   Product repair as provided under this warranty is your exclusive remedy.  Coyote Outdoor shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on its products.

This warranty does not cover any failures of operating difficulties or operating difficulties due to accidents, abuse, misuse, alteration, misapplication, vandalism, improper installation, maintenance or service, damages caused by flashback fire or grease fires, as set out in the Owner’s Manual. This warranty does not cover scratches, dents, corrosion or discoloration caused by weather, heat, abrasive and chemical cleaners, pool or spa chemicals, and/or any tools used in the assembly or installation of this unit. This warranty does not cover paint loss, surface rust, corrosion or stainless steel discoloration which is considered normal wear and tear. This warranty does not cover the cost of any inconvenience, personal injury, or property damage due to improper use or product failure. Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes, tsunamis, tornadoes, terrorism, discoloration due to exposure to chemicals either directly or in the atmosphere, Acts of God/forces of Nature are not covered by this limited warranty.

10 DAY RETURN POLICY

At Emberful, our aim is your satisfaction with every purchase. If for any reason you're not completely satisfied, we offer a straightforward returns policy. You can return any new, unused, unassembled, and resalable items in their original packaging within 10 days of delivery for a refund. The refund will be issued for the total order amount minus the original outbound shipping and any return shipping costs incurred by Emberful. 

If your return request is due to a product defect or damage, we'll first attempt to repair the product. If repair isn't feasible, we'll arrange for a replacement. If your return will be shipped back to us via freight service, we'll need a photo of the item as you've packaged it to have a "before" image, safeguarding against any damage during return shipping. When returning an item, ensure it's clean, properly packaged to prevent damage, and clearly labeled with your RMA number on the outside of the package. To initiate a return, call or email us to use our simple Return Form to obtain an RMA number (Return Authorization number), and we'll process your return promptly.

REFUND ELIGIBILITY

All returns are subject to evaluation prior to any refund or credit. To qualify for a return, items must be in new, unused, unassembled, and resalable condition within 10 days of delivery, in their original packaging. Items that have been used are non-refundable.

The original outbound shipping cost and 25% restocking fee will be deducted from your refund total. Upon request, a return shipping label can be provided at your expense. For returns requiring freight service, we can arrange for a freight truck to pick up the items, but you'll be responsible for the cost. Certain items are ineligible for return under this policy, such as customized and special products built to order based on your specifications. These items include, but are not limited to, Hestan, Fire Magic, Coyote Outdoor & others. Special orders might include kitchen islands, pizza ovens and others. Refunds will be credited to the original form of payment used for the transaction. Returns are typically processed within 3 days of receipt, with additional time required for your bank to process the transaction.

Emberful reserves the right to refuse a refund if:

• The returned item doesn't match the original item shipped
• The returned item is missing parts or the original product's packaging, neither of which was specified by the customer
• The item was damaged during return shipment due to improper or insufficient packaging
• The returned item has been used and is no longer in new and resalable condition

CANCELLATIONS

Cancellation of orders or any portion thereof will be allowed only upon our prior
written consent and the payment of such cancellation charges as we may determine. Cancellation will not be accepted on goods which are being manufactured, or
which are ready for shipment

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